Technical Support
Call technical support, 24/7, for questions about your iLet Bionic Pancreas, connecting to the iLet app, etc.
1-855-745-3800
Option 1
or
Call technical support, 24/7, for questions about your iLet Bionic Pancreas, connecting to the iLet app, etc.
Option 1
or
Call Dexcom about your questions regarding your Dexcom CGM
Call Abbott about your questions regarding your FreeStyle Libre 3 Plus sensor.
Any iLet Bionic Pancreas device (“iLet”) that was purchased from one of Beta Bionics, Inc. (“Beta”) authorized distributors may be returned to Beta only for the following reasons: (1) if the customer experiences an issue covered by the warranty during the applicable warranty period (which is set forth in the iLet user guide), then Beta will repair or replace the iLet as provided under the applicable warranty, or (2) If the customer discovers that the iLet is not suited for the customer based on a valid, good faith medical reason which has been confirmed by the customer’s physician, then Beta or the authorized distributor will accept the return of the iLet and provide a refund to the customer and/or its insurance company for the amount actually paid for the iLet. A return will be honored after the initial thirty (30) day period and up to ninety (90) days after the iLet has shipped from an authorized distributor and only if the customer has completed iLet training from a Certified iLet Trainer. Completing training from a Certified iLet Trainer ensures the customer understands the iLet technology, which can lead to a positive experience with the iLet. Beta is not able to accept returns on iLet or supplies that were purchased through pharmacy or pharmacy benefit.
Beta will not accept return for any iLet that is not based on one of the two reasons above. To assure prompt handling when returning an iLet, the customer must obtain a returned materials authorization (RMA) number from Beta’s or its authorized distributor’s Support Department. Beta’s Support Team can be contacted by phone at 1-855-745-3800 (press 1 for Support) or by email at support@betabionics.com.
This RMA number must be clearly written on the outer box. If Beta or the authorized distributor provides a label, the label must be attached or taped to the outer box. If no label is provided, Beta recommends shipping via insured ground service with a tracking number. Beta is not responsible for lost or damaged packages.
Returns pre-authorized by Beta’s authorized distributors should be sent to the distributor authorizing the return, unless other instructions are provided.
Returns made without the RMA number will be returned to the customer, freight collect. This policy is subject to applicable law.
All returns pre-authorized by Beta should be sent to:
Beta Bionics, Inc.
ATTN: Customer Returns
11 Hughes
Irvine, CA 92618
Changes to this Return Policy: Beta Bionics may change this Return Policy from time to time by posting an updated version on our website.
The warranty is valid only in the United States. Beta Bionics, Inc. (“Beta Bionics”) expressly warrants for a period of four (4) years from the original date of shipment of the device to the initial purchaser of the iLet Bionic Pancreas Device (“original end use purchaser”) that the iLet Bionic Pancreas Device shall meet the specifications set forth in the applicable official operating instructions for use provided with each iLet Bionic Pancreas Device (the “Instructions”) and against defects in materials and workmanship, under normal use. The sole remedy for this warranty is that Beta Bionics will, at its sole discretion, repair the or replace the iLet Bionic Pancreas Device with a new or refurbished iLet Bionic Pancreas Device. Repair or replacement of an iLet Bionic Pancreas Device will not extend the original four (4) year warranty, which will continue to apply. If your iLet Bionic Pancreas Device is replaced, then you must return your original iLet Bionic Pancreas Device to Beta Bionics in accordance with Beta Bionics’ instructions. In the event the original iLet Bionic Pancreas Device is not returned, then this warranty shall be void and you will not be entitled to future replacement or repairs.
The warranty is valid only if the iLet Bionic Pancreas Device is used in accordance with Beta Bionics’ instructions. The warranty set forth herein shall become null and void if:
From time-to-time Beta Bionics may offer software updates for the iLet Bionic Pancreas Device iLet Bionic Pancreas System User Guide | Warranty 140iLet Cartridge Warranty that are intended to add new features and functionality to, and to help ensure the up-to-date functionality of, your iLet Bionic Pancreas Device. Beta Bionics reserves the right to offer those updates, if any, in its sole discretion either at no charge or for an additional fee to be determined at a future date. To the extent that an update is offered at no charge, it is considered to be included in the original cost of your iLet Bionic Pancreas Device. Any future software updates will be subject to your acceptance of other terms and conditions that may be applicable at that time, including additional terms that may modify or limit the terms of this warranty.
This warranty shall be personal to the original end use purchaser. Any sale, rental or other transfer or use of the iLet Bionic Pancreas Device covered by this warranty to or by a user other than the original end use purchaser shall cause this warranty to immediately terminate. This warranty only applies to the iLet Bionic Pancreas Device and does not apply to other products, accessories, to any third party pre-filled insulin cartridges, or CGM sensors or transmitters.
EXCEPT AS EXPRESSLY SET FORTH ABOVE, BETA BIONICS MAKES NO WARRANTY, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE PRODUCTS OR ANY OTHER ITEMS PROVIDED BY BETA BIONICS, AND HEREBY EXPRESSLY DISCLAIMS ANY OTHER FORM OF WARRANTY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS STATED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES PROVIDED BY LAW.
Please see the iLet User Guide for further information on our iLet Cartridge Warranty, iLet Infusion Set Warranty our iLet Connect Warranty
The iLet Bionic Pancreas automatically adjusts to your insulin needs so you don’t have to.