Customer Service Standards and Code of Conduct Policy

This policy (the “Policy”) outlines the customer service standards expected from all employees and customers of Beta Bionics, Inc. (“we,” “us,” or  “Company”).  This Policy also acknowledges that, while we are committed to providing exceptional service, we also work to ensure a safe and respectful environment for our employees and agents (our “Representatives”).

Customer Service Standards

• Respect and Courtesy: All Representatives are expected to treat customers with respect, courtesy, and professionalism at all times.
• Prompt Response: We strive to respond to customer inquiries, complaints, and requests in a timely manner.
• Problem Resolution: We are committed to resolving customer issues and complaints promptly and fairly, striving for customer satisfaction.
• Continuous Improvement: We encourage feedback from customers to identify areas for improvement and enhance the overall customer experience.

Right to Refuse Service

While we value all customers, we reserve the right to refuse service to individuals or companies as determined by us in our sole discretion.  Examples of situations where we likely would refuse service are those in which customers engage in the following behaviors:

• Verbal or physical abuse towards our Representatives.
• Threatening or harassing behavior towards our Representatives.
• Any behavior deemed disruptive, inappropriate or harmful to the well-being of our Representatives.

The decision to refuse service will be made by the Company’s management or authorized personnel based on their interpretation of the situation, and at their sole discretion.