Support

Frequently Asked Questions

Overview

WARNING: Do not use your iLet System and its components before reading the user guide and participating in training. Failure to follow the instructions in the user guide can result in over/under delivery of insulin. This can cause very low or very high blood glucose (BG), which could result in serious injury or death.

The iLet is an Automated Insulin Delivery (AID) system, meaning it automatically adjusts and delivers insulin based on glucose values from your continuous glucose monitor. Click here for additional information on switching from MDI to iLet.

The iLet Bionic Pancreas is the only insulin delivery system that makes 100% of dosing decisions without the settings your provider typically determines. Unlike other AID systems, the iLet only needs one number – your weight – to initiate automated insulin delivery. Once initiated, the iLet does not require carb counting* to deliver meal-time doses and will continuously adapt to your insulin needs. Click here for additional information on switching from other AID Systems to the iLet.

*The user must be carb aware.

The iLet does not require a user to enter an exact carb amount to give a meal dose. It does require that the user announce the meal as ‘Breakfast’, ‘Lunch’ or ‘Dinner’ AND provide an estimate of the carb content as ‘Usual for me’, ‘More’, or ‘Less’ for that meal type. This estimate of carb content is referred to as ‘carb awareness’.

The following infusion sets are available for use with the iLet:

  • Convatec Inset™ (6mm cannula length)
  • Convatec contact™ detach (6mm cannula length)

You should follow the infusion set manufacturer’s guidance on how often to change your infusion set. You can find the manufacturer’s guidance on the infusion set’s original packaging.

You can visit our Support Center for text and video guidance on using the iLet and supplies. Alternatively, call our Customer Care team at (855) 745 3800, available 24/7, for questions about your iLet, connecting to the iLet App, etc.

WARNING: DO NOT start to use your system without adequate training from your HCP and/or a certified iLet trainer. DO NOT change your settings without guidance from your HCP.

Beta Bionics does not process supply orders directly. To order supplies, please contact the distributor with whom you have been set up. If you are unsure who to contact to order supplies, please call our Customer Care team at (855) 745 3800 for 24/7 support.

The iLet has an IPX8 (“moisture protection”) rating; it is protected against immersion in water for up to 12 feet for 30 minutes. However, we recommend that you do NOT place any part of your iLet in water. If your iLet is exposed to water and there is any sign of water entry, switch to an alternative therapy and call our Customer Care team at (855) 745 3800 for 24/7 support.

CAUTION: Do not place any part of your iLet System in water. If your iLet System has been exposed to water, check for any signs of water entering your iLet System. If there are signs of water entry, stop using your iLet System and use an alternative therapy.

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